Effective Communication

Jun 02, 2015

Effective communication, in my opinion, is the cornerstone of any successful relationship. This is the case in both our business and personal lives. Within a team, people often communicate in a variety of ways. Someone who is socially aware can often pick up that a person's sharp response, or inadequate explanation is due to stress or upset, often in other areas of their lives. However, others often need things to be spelled out, so explaining your feelings becomes increasingly important.

Those of us who regularly communicate to babies or animals, will know that despite a language barrier, this is often surprisingly easy. This is because our pets and babies only ever try to communicate their feelings or emotions. As we grow up, we understand that when communicating with someone when there is a language barrier, our tone is paramount. However, we often forget this in our normal lives. This can make written communication its own challenge, and one that has tripped me up on more than one occasion.

The problem is that communication is very much a two way street. Firstly, you have to put out some information in a way that you feel is both thorough and clear, but this is only half the job.... This information then needs to be received by a completely different being and that person will put their own interpretations, emotions and mood on to your initial output. The outcome equaling two people with two completely different impressions of the same conversation.

So what is the answer? I have some very simple tips. Always give people the benefit of the doubt! If I receive poor communication from someone, I tend to presume that this is more to do with that person's mood, rather than their true feelings towards me. If someone is rude to you, take it as an indication of their own mindset, rather than it being a slant on you.

Finally, when dealing with written communication, always try to presume that a person is writing with a happy, caring tone. This can completely transform an email. The bottom line is... life is just so much happier and easier if you think the best of people.


Written by Philippa Thomas, choir motivator & creator of joy at sing & inspire

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